Martins, Lelis Marlon Ribeiro, Roberto Birch Gonçalves, and Alex Eckert. 2017. “Business Process Outsourcing (BPO): Analysis of Features in Midsize Brazilian Enterprises”. Revista Brasileira De Contabilidade E Gestão 6 (11). Ibirama:15-30. https://doi.org/10.5965/2316419006092017015.