Silva MP, Maio AMD. Frustration and luxury brands: silencing anpoliteness in consumer relations on the online platform Reclame Aqui. ModaPalavra [Internet]. 2024 Jan. 1 [cited 2024 Jul. 18];17(41):75-127. Available from: https://revistas.udesc.br/index.php/modapalavra/article/view/24183